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About PUMA

Puma, a global athletic and leisure brand, stands at the forefront of sportswear innovation, seamlessly blending performance and style. Over 70 years in the business, Puma has evolved into a symbol of athleticism and urban fashion, resonating with athletes and trendsetters alike.

Explore Puma’s extensive range of products, from cutting-edge athletic footwear and streetwear to fashion-forward apparel. Renowned for their iconic Puma Suede sneakers, the brand continually pushes boundaries with designs that effortlessly transition from the track to the streets.

Whether you’re a professional athlete or a casual fitness enthusiast, Puma offers a diverse collection of sports shoes and activewear engineered to enhance performance while embracing the latest trends.

Puma’s commitment to sustainability is reflected in their environmentally conscious initiatives, evident in products like the Puma Re:Suede, crafted from recycled materials. This dedication aligns seamlessly with modern consumers seeking both quality and eco-conscious choices.

With a user-friendly online platform optimized for ease of use, Puma ensures customers can effortlessly explore their catalog, find the latest releases, and make informed choices.

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PUMA FAQs

How can I inquire about the status of an order?

To inquire about an order’s status, encompassing processing and shipping updates, click here. The order status can be checked by logging into the My Account section or by entering the order number, email address, and billing zip code.

Also note, that upon order shipment, an email will be sent containing a tracking number for comprehensive shipping and delivery updates.

Is it possible to modify or cancel an order once it's placed?

Unfortunately, no modifications or cancellations are allowed once an order is placed. Once an order is submitted, it undergoes processing at our warehouse. If changes are necessary, the original package must be returned for a refund.

How do I initiate a return or exchange for an item?

For orders placed on puma.com within 45 days of purchase, we gladly offer free online returns. PUMA products can be returned in their original, unused condition for a full refund, excluding gift cards, bodywear, and customized products.

To commence your return and generate a pre-paid shipping label, click here, and input your order number and email address. You will then be guided on whether you qualify for free returns, along with step-by-step instructions to initiate the process.

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