Lookfantastic review: How fantastic is it?

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Lookfantastic is one of the biggest online beauty suppliers. In this review, we’re going to explore the highs and lows of the brand and its products, uncovering the hidden gems and potential pitfalls.

If you love exploring beauty products, you’re probably already familiar with the Lookfantastic beauty brand.

With over 22,000 beauty products, sourced from over 650 premium brands, Lookfantastic is a popular beauty seller both in the United States and Europe. Along with a huge range of products, the brand also offers exclusive deals and discounts and allows users to make great savings across their favorite brands.

Despite the brand’s obvious popularity, some people still question whether Lookfantastic is genuine and whether its products are safe and of the highest quality.

What you will discover in this article

In this short article, we’re going to look at the following and answer as many questions as we can along the way.

  • About the Lookfantastic brand
  • What Lookfantastic’s customers are saying
  • Range and quality of Lookfantastic products
  • Lookfantastic after-sales service

We’ll examine whether Lookfantastic is a legitimate shop or not, what is the brand’s reputation, what kind of reviews the brand gets, and the range of products it carries? We’ll also examine the quality of Lookfantastic’s customer service, the range of promotions and discounts being offered, and whether the brand has a rewards program or not.

About the Lookfantastic brand

Since its foundation in 1996, the Lookfantastic brand has evolved into Europe’s leading beauty destination and holds the second position globally. The brand is regarded as being a legitimate and trustworthy online beauty store with over one million unique visitors per month.

Offering a huge range of over 12,000 products from more than 600 well-loved brands, Lookfantastic is the stockist of everything you need for your beauty regime, including haircare, makeup, skincare, body care, and a whole range of fragrances.

The brand also carries a range of exclusive gifts, it offers a member’s rewards program, a whole library of expert insights, Lookfantastic has become the number one stop for beauty enthusiasts in Europe and around the world.

And finally, the brand’s team of dedicated beauty experts undergoes regular training from top brands, ensuring accurate and informed information for customers.

Customer Reviews and Ratings

Depending on the review site you look at, Lookfantastic does pretty well.

On one of the leading review sites, Trustpilot, Lookfantastic has gotten 247,353 reviews and has earned an overall rating of 4.5 out of 5.

Most of the best reviews came for the quality of the products, and the worst reviews concerned customer service.

January 2024
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I love the offers, the brands, the quick delivery, the website and the app. What I love most of all is the amazing people behind the brand who work hard to make sure they always get it right. I regularly buy from LOOKFANTASTIC and have for years - not once have I encountered a problem. The fact that they always get it right shows me that the team they have must have a passion for their role and company and I LOVE that.
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Some of the brands found at LookFantastic

Number of products

Over 22,000 products from over 600 brands.

Quality of products

Lookfantastic is a reputable online beauty retailer with a global presence, serving numerous countries. Recognized as an authorized retailer for renowned beauty brands, the company prioritizes the assurance of authenticity in the products it offers.

The likelihood of Lookfantastic distributing counterfeit items is minimal due to stringent quality control procedures implemented to uphold the genuineness of its product range. They acquire their merchandise directly from manufacturers or authorized distributors, maintaining close collaboration with brands to guarantee customers receive authentic products.

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It’s real when you’re with Monetha. 😉 We find the best deals for the nicest products + give you cashback when you buy through Monetha.

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Is the Lookfantastic website easy to navigate?

The brand’s website is laid out systematically, making it easy to find the latest deals and discounts, the full list of brands, the subscription based Lookfantastic Beauty Box, skincare, makeup, hair, fragrances, electrical products and tools, men’s products, body and wellness goods, and a huge range of luxury beauty products.

Plus, without having to search through hundreds of web pages, you’ll be directed to a range of specials, like ‘Treats of the week’, what’s new and trending, and gift suggestions, all designed to make your browsing experience a hassle-free and enjoyable experience.

A carousel of images will lead users through every product range from body oils and room diffusers to vitamins and supplements and from sleep sprays and facial tools to body exfoliators and teeth whitening products.

Additionally, you’ll find features that will help you choose the Beauty Box that’s right for you, the Brand of the Month, and information about every brand, plus there’s a handy beauty blog that will give you all the latest news on products, brands, beauty tips, tutorials, and a lot more.

Does Lookfantastic offer beauty advice?

Yes, Lookfantastic does offer advice from some of the best beauty writers on the scene. The site also provides news about the latest product releases, and gives advice on all aspects of beauty, skincare, haircare, and makeup.

You’ll also find all the latest trending products, a range of beauty guides, gift advice, product reviews, and a peek inside the latest Beauty Box offering.

What products you can find on Lookfantastic?

With over 22,000 products in stock, it wouldn’t be possible for us to show them all here. However, we can give you a taste of what you’re likely to find there, the price, and how it might help you.

Customer service, delivery, and refunds

As we said earlier, many of Lookfantastic’s negative reviews concern the brand’s customer service.

However, the brand’s website has a comprehensive customer care section dedicated to most customer’s concerns. The customer care section deals with topics like order delivery, returns and refunds, rewards, pricing, the ordering process, account settings, payments, and discounts, along with clearly explaining the brand’s privacy policy.

The website also lets you contact the customer service department directly through live chat, telephone, email, and social media channels.

With dedicated customer care departments, you’ll find everything you’re looking for.

Customer service:

  • Contact via email, live chat, phone, and social media
  • Available 24/7
  • Website FAQ section

Delivery services:

  • Free delivery worldwide
  • Tracking of delivery
  • Next-day delivery charges
  • Calculate delivery times

Returns information:

  • Returns policy – return unwanted or faulty goods within 14 days
  • Products must be unused, unopened, and in original packaging
  • Contact the Customer Service team to log the return
  • Customers are expected to cover the cost of return postage – unless the goods are at fault.

Promotions, rewards, and discounts

Lookfantastic offers a variety of promotions and discounts that let customers maximize savings and get the most value for their money.

Stay updated on the latest offers and deals through their website’s “Offers” tab or their social media platforms like Facebook, Instagram, and Twitter. Additionally, signing up for their newsletter grants you a 20% discount on your first order, along with exclusive news, updates, and beauty tips.

Here are some of the featured promotions and discounts available at Lookfantastic.

Lookfantastic Beauty Box

Subscribers to the Lookfantastic Beauty Box program, receive a carefully curated selection of six beauty products monthly, valued at over £50, for just £15. Flexible subscription plans are available, including monthly, 3-month, 6-month, or 12-month options with the freedom to cancel anytime.

Customize your box by filling out a beauty profile to receive products tailored to your preferences. Earn credits through referrals, reviews, or surveys, which can be used to purchase additional products or boxes.

Lookfantastic Student Discount

Students can enjoy a 20% discount on Lookfantastic orders by verifying their student status through Student Beans or UNiDAYS. This discount also provides access to exclusive offers, free gifts, competitions, and valuable tips on maintaining a fantastic look on a budget.

Lookfantastic Loyalty Program

Join Lookfantastic’s Loyalty Program to unlock additional benefits and perks. Every purchase gives the customer points which can be redeemed for discounts on future orders. Loyalty program members also gain access to priority delivery, exclusive offers, free gifts, and VIP events. The range of benefits is dependent on your loyalty level.

Stores similar to Lookfantastic

Along with playing host to the Lookfantastic online store, Monetha has also partnered with other premium beauty brands and healthcare products to offer customers greater choices at even better prices.

Here’s a short list of alternative Monetha partners specializing in beauty products:


It’s fair to say that Lookfantastic is a legit and high-quality global beauty and cosmetics brand.

While it may have shortcomings in some areas, there can be no doubt that the brand is constantly improving its level of service, the range and quality of products it carries, and its understanding of what the customer wants.

With a user-friendly interface, frequent promotions, and a commitment to customer satisfaction, Lookfantastic provides a reliable and accessible destination for beauty enthusiasts.

Whether through curated subscription boxes, student discounts, or a loyalty program, Lookfantastic consistently strives to enhance the customer experience and solidify its position as a trusted source for diverse beauty needs.

Get cashback on top of discounts?

It’s real when you’re with Monetha. 😉 We find the best deals for the nicest products + give you cashback when you buy through Monetha.

Learn how it works

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